Accessibility & Disabled Access

Wheelchair Access

Eurostar trains have dedicated wheelchair spaces in specific carriages. These spaces are located near accessible toilets and have fold-down companions seats nearby. Wheelchair spaces must be booked in advance — contact Eurostar's assistance team at least 48 hours before travel.

Station Accessibility

• London St Pancras — fully step-free access from street level to platform. Lifts and ramps throughout. Accessible toilets available before and after security. Assistance meeting point clearly signed.
• Paris Gare du Nord — step-free access available with lifts to all Eurostar platforms. Assistance available on request.
• Brussels-Midi — step-free access via lifts. Pre-booked assistance available.
• Amsterdam Centraal — step-free access to Eurostar platforms.

Boarding Assistance

Eurostar provides free boarding assistance. Staff will meet you at the station, help with luggage, guide you through border control and security, and assist with boarding using a ramp. To arrange this:

1. Book your ticket
2. Contact Eurostar's Special Assistance team at least 48 hours before travel
3. Arrive at the station at the recommended time (usually 60–90 minutes before departure)
4. Go to the assistance meeting point in the station

Travelling with Mobility Aids

• Manual wheelchairs — carried free of charge. Can remain with you during the journey.
• Electric wheelchairs / scooters — accommodated subject to size (maximum 700mm wide, 1200mm long). Must be booked in advance.
• Walking frames, crutches, and sticks — no advance booking needed. Carry on as normal.

Visual & Hearing Impairments

Guide dogs and assistance dogs travel free on all Eurostar services. Departure information is displayed on visual screens at all stations. Staff are available to assist with navigation through check-in, border control, and boarding.

Accessible Toilets

Accessible toilets with grab rails and emergency call buttons are available on board in carriages adjacent to the wheelchair spaces. Accessible toilets are also available at all Eurostar stations.

Booking Accessible Travel

When booking online, select the accessibility options during the booking process. You can also book by phone through Eurostar's dedicated assistance line. Key things to know:

• Wheelchair companions can often book at a reduced fare
• Assistance is free — don't let anyone charge you for it
• If your needs change after booking, contact Eurostar to update your requirements